{"id":3755,"date":"2021-01-22T09:37:40","date_gmt":"2021-01-22T08:37:40","guid":{"rendered":"https:\/\/cowrywise.com\/blog\/?p=3755"},"modified":"2021-04-21T15:14:08","modified_gmt":"2021-04-21T14:14:08","slug":"work-at-cowrywise","status":"publish","type":"post","link":"https:\/\/cowrywise.com\/blog\/work-at-cowrywise\/","title":{"rendered":"1001 days at Cowrywise"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Customer Success: A Natural Drive<\/h2>\n\n\n\n<p id=\"0ccb\">One fine day in March 2017, I was assigned to ward rounds for sample collection. What that entails is&nbsp;that I\u2019d go to all the wards to collect blood samples of patients who couldn\u2019t come to the laboratory for testing. I entered a particular children\u2019s ward, D1 and I almost passed out. There were crying children in pain on every bed surrounded by their loved ones suffering alongside them. I rushed out as casually as I strolled in, found a place to throw up and sobbed like a baby. It was my first time in that ward. There and then, I realized I had chosen the wrong profession. I wasn\u2019t cut out for all that emotional drain. To think that I was devastated when I wasn\u2019t able to study Medicine (<em>smh<\/em>).<\/p>\n\n\n\n<p id=\"3301\">A quick trip down my memory lane; I had graduated from studying Medical Biochemistry and Genetics at Delta State, University in August 2015. In March 2017, I was serving my fatherland in a General Hospital somewhere in Minna, Northern Nigeria. This was where the&nbsp;<em>eureka<\/em>&nbsp;moment happened for me.<\/p>\n\n\n\n<p id=\"76d3\">Fast forward to December 2017, I had completed my NYSC program. I\u2019m here, a confused graduate totally uninterested in pursuing a career in her field of study. On one of those confusing days, I decided to have a conversation with a senior friend. I ranted about how I needed to get a job, any job but nothing related to healthcare. He asked me to take a<a href=\"https:\/\/www.123test.com\/personality-test\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;personality test<\/a>&nbsp;and send him back the results.<\/p>\n\n\n\n<p id=\"5cd7\">The results opened my eyes to some of the innate abilities that I had overlooked. I was exposed to other career paths I\u2019d excel at based on my personality.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A New Journey Begins &#8211; Work at Cowrywise<\/h2>\n\n\n\n<p id=\"8955\">With new self-knowledge, I started to look for opportunities to intern in a customer or general people relations role. I didn\u2019t get anything exciting until one morning in February 2018 as I scrolled through my timeline on Twitter, I saw this tweet&nbsp;by the team:<\/p>\n\n\n\n<figure class=\"wp-block-embed\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"embed-container\"><blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">? We are hiring ?<br>\u2705 Our customers mean a lot to us. We are happy to delight them all the time. <br>\u2705 Can you champion that objective for CowryWise?<br>Please apply by sending a one-page CV to hello@cowrywise.com and title your mail as Customer Success Champion.<br><br>Please help RT ?? <a href=\"https:\/\/t.co\/lOywcpNG3B\">pic.twitter.com\/lOywcpNG3B<\/a><\/p>&mdash; Cowrywise (@cowrywise) <a href=\"https:\/\/twitter.com\/cowrywise\/status\/960410418005946370?ref_src=twsrc%5Etfw\">February 5, 2018<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script><\/div>\n<\/div><\/figure>\n\n\n\n<p id=\"226e\">It was exactly what I was looking for and the caption locked me in. Next thing I know is I\u2019m on<a href=\"https:\/\/cowrywise.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;cowrywise.com<\/a>&nbsp;looking at what they do. Finance and maths was a no go area for me. I never liked the topic but my curious self kept scrolling through the website. I was just interested in what looked like a 3-man company at the time. So I sat down, revamped my CV to fit the role and wrote what I thought to myself was a good application letter. Weeks later, I\u2019m called for an interview ??????. I immediately get to reading blogs with tips to ace this interview.<\/p>\n\n\n\n<p id=\"bf1e\">On the 28th of March 2018, I\u2019m sitting across one of the most ambitious guys I had ever met,<a href=\"https:\/\/twitter.com\/razaqahmed1\" target=\"_blank\" rel=\"noreferrer noopener\">&nbsp;Razaq Ahmed<\/a>&nbsp;\u2014 Cowrywise\u2019 CEO, discussing the scope of the job. My supposed interview became a passionate conversation. It was about how important financial planning is, though underestimated and how Cowrywise wants to solve that problem.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/miro.medium.com\/max\/4895\/1*Ij7jmvV3nH5JwwnSx1CDTA.jpeg\" alt=\"Image for post\"\/><figcaption>My favourite picture of Razaq.<\/figcaption><\/figure>\n\n\n\n<p id=\"2836\">I was awestruck and sold to the brand immediately. My fear of math quickly grew into a longing to understand basic financial and investment processes. You won\u2019t blame my excitement when I got an offer. I got to the office before 7 am on my first day.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/miro.medium.com\/max\/3120\/1*tsOyTM52ZjtWEm-Oztl2kg.jpeg\" alt=\"Image for post\"\/><figcaption>Sometime in September 2018.<\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">One-woman Customer Success Team<\/h2>\n\n\n\n<p id=\"159a\">I started at Cowrywise in April 2018 as the only customer relations person. Then, I was saddled with the responsibility to make sure our 3k customers were happy and satisfied with whatever interaction they made with us. From the use of our app to the service we render to reaching us for support or clarification, every interaction had to be memorable.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/miro.medium.com\/max\/3268\/1*oC18Balfcd5cFvALPofF7Q.jpeg\" alt=\"Image for post\"\/><figcaption>One random day in 2019.<\/figcaption><\/figure>\n\n\n\n<p id=\"b05e\">Before my work at Cowrywise, I knew very little about investments, finance and even tech. I had to learn while on the job, thanks to supportive colleagues and managers it wasn\u2019t as overwhelming as I\u2019d imagined.<\/p>\n\n\n\n<p id=\"3d10\">At the time, Fintechs were not as popular as they are now and so people had very little trust in tech companies especially when it meant putting in their money. We were in a delicate industry at a delicate time, I remember always running to Razaq\u2019s or Ed\u2019s DM on Slack to get clarity on any and everything. I literally learned from Cowrywise customers how to serve them.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/miro.medium.com\/max\/4000\/1*VFwFfqbjl3v1EVsXeItjPw.jpeg\" alt=\"Image for post\"\/><figcaption>Another random day but in 2020.<\/figcaption><\/figure>\n\n\n\n<p id=\"d5dc\">In less than 1 year, I grew from being the sole customer relations person to managing the customer experience team at Cowrywise. With the team, we have set up processes to ensure exceptional experiences for our customers.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Growing The Cowrywise Customer Success Team<\/h2>\n\n\n\n<p id=\"8063\">Today, we have over 200,000 customers and together with a team of talented Product Specialists, we are creating the best experiences for all our customers. I and the team have grown from just providing reactive support solutions to Cowrywise customers to working with every unit of the Cowrywise team as well as 3rd party partners to make sure our customers get the best service from Cowrywise. My work at Cowrywise is absolutely exciting.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/miro.medium.com\/max\/3368\/1*YZtlj0GtQ3CRSq1KjZpAwg.jpeg\" alt=\"Image for post\"\/><figcaption>Day 1000 in 2021<\/figcaption><\/figure>\n\n\n\n<p id=\"2085\">It\u2019s been a whopping 1000 days working at this phenomenal company and I\u2019m grateful for the growth and super amazing people. Working at Cowrywise in the past 2+ years has easily been the most daunting yet most interesting time of my life so far.<\/p>\n\n\n\n<p id=\"7453\">I\u2019ve learnt so much as a result of my work at Cowrywise &#8211; from investments, customer relations, conflict resolution, people management, internal operations, negotiation, to data management and tech processes (<em>PS, I can\u2019t write the simplest line of code<\/em>).<\/p>\n\n\n\n<p id=\"3eac\">I\u2019m not sure what to expect in the next 1000 days but I look forward to it with excitement and anticipation, the experiences of the last have set the pace for greater responsibilities and more growth for me and for Cowrywise.<\/p>\n\n\n\n<p id=\"7c04\">Here\u2019s to a bigger next 1000 days!<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/miro.medium.com\/max\/4898\/1*MGdMjQBpcL6tsrq70-naaA.jpeg\" alt=\"Image for post\"\/><figcaption>Nothing to see here, just beautiful people and smiles.<\/figcaption><\/figure>\n\n\n\n<p>This article was first published on <a href=\"https:\/\/enor.medium.com\/1000-and-1-days-at-cowrywise-a0b0f8309575\" target=\"_blank\" rel=\"noreferrer noopener\">Medium<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Success: A Natural Drive One fine day in March 2017, I was assigned to ward rounds for sample collection. What that&#8230;<\/p>\n","protected":false},"author":14,"featured_media":3766,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[362],"tags":[270,324,323],"coauthors":[],"class_list":{"0":"post-3755","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-at-work","8":"tag-guides","9":"tag-stories","10":"tag-testimonials"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>My Work at Cowrywise - 1000 and 1 Days Building Customer Experience<\/title>\n<meta name=\"description\" content=\"Enor is our Customer Experience Manager. In this article, she shares stories and lessons from her work at Cowrywise. 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