3 panel sessions • 1 keynote presentation •3 panel sessions • 1 keynote presentation •3 panel sessions • 1 keynote presentation •3 panel sessions • 1 keynote presentation •
Missed out on
previous editions?
Catch up on the best moments from 2024 and 2025, and get a taste of what’s coming next.
Professor Uchenna Uzo
Professor of Marketing and Academic Director, Africa Retail Academy, Lagos Business School
Yagazie Eguare
Founder and CEO, Gazmadu Ltd.
Oluwatobi Ojo
Managing Director, Notch Software Limited (Notch HR)
Norah Ikoh
Head of Customer Experience Operations, Kuda Microfinance Bank
Razaq Ahmed
Co-founder and CEO, Cowrywise
Chinedu Udeze
Experience Strategy and Transformation | Manager, User Experience Research, Moniepoint
Linda Apesin
Head, Customer Experience & Operations, Credit Direct Finance Company Limited
Full
Schedule.
9:00 AMArrival and Registration
10:00 AM Greetings and Welcome
10:15 AMOpening Keynote Presentation
11:00 AMQ and A with Keynote Speaker
11:20 AMPanel Session: How CX Wins in Tough Markets
12:00 AMLunch Break/Networking
1:00 PMEngagement Activities
1:30 PMPanel Session: Engineering Your Career: Growing Beyond the Frontline
2:25 PMShort Break
2:50 PMFounder's Fireside: Building Companies Customers Stay With
3:40 PMEngagement Activities
4:00 PMClosing Remarks
4:15 PMNetworking and Media Session